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EagleLabs manufactures and ships your products. Connecting it to PagAmerican lets the platform send each paid order to EagleLabs on its own and bring the tracking code back to the order once EagleLabs ships. Once EagleLabs is connected, the tracking code reaches each order as soon as EagleLabs ships it.

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Before you start

  • An agreement with EagleLabs. Your products have to be registered at EagleLabs before you sell them.
  • Your credentials. EagleLabs gives you two values: your API User and your API Key. If you don’t have them yet, ask your contact at EagleLabs.
  • The SKU of every item. You fill in each offer with the SKU EagleLabs registered for that item, so get the list from EagleLabs.

Don't have a PagAmerican account yet?

Sign up today, connect EagleLabs, and let the platform send your orders for you.

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How to configure

1

Open Suppliers

In the PagAmerican dashboard, go to Suppliers. The Supplier Dashboard opens, with your suppliers listed under Suppliers.
2

Edit EagleLabs

Click the pencil icon on the EagleLabs row. The Edit supplier page opens, with EagleLabs next to the title.
3

Paste your credentials

Fill in both fields with the values EagleLabs gave you, with no spaces before or after:
4

Save and connect

Click Save & Connect, at the bottom of the page. Back in the list, the EagleLabs row reads Connected. If it reads Disconnected, turn its switch on.
5

Choose EagleLabs on your products

When you create a product, choose Eagle Labs in the Supplier field. The supplier cannot be changed after the product is created.
6

Fill in the SKU of every offer

In each offer of those products, fill in the SKU field with the SKU EagleLabs registered for that item. Do the same in the offers you use as order bumps, upsells and downsells.
From then on, each paid order with an EagleLabs product as the main product goes to EagleLabs 40 minutes after the buyer’s last purchase. How fulfillment works explains the whole path.

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Troubleshooting

The switch only turns on once the credentials are saved. Click the pencil icon, fill in both fields, and click Save & Connect.
An order waits 40 minutes after the buyer’s last purchase before it is sent, so a recent order in In preparation is expected. If it stays there longer, check that:
  • the main product has Eagle Labs in its Supplier field
  • every offer in the order has its SKU filled in
  • EagleLabs reads Connected in Suppliers
Look up the order in your EagleLabs account by the number in the ID column of Orders and confirm the order is there, that each SKU matches an item EagleLabs has in stock, and that it was shipped. The Delayed card on the Supplier Dashboard counts the orders sent more than 48 hours ago that have not shipped yet.
Open Suppliers, click the pencil icon on the EagleLabs row, replace the values, and click Save & Connect. The new credentials apply to the next order.

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FAQ

Do I need to configure a webhook or a callback URL at EagleLabs? No. The tracking code reaches your orders without any setup on your side. How do I change the shipping address of an order? Contact EagleLabs directly with the order number. The address cannot be changed from PagAmerican once the order is at EagleLabs. What happens while EagleLabs is Disconnected? New orders for its products are not sent to EagleLabs. Keep it Connected for as long as you sell its products. Can I move a product from EagleLabs to another supplier? Contact support. The supplier of a product cannot be changed from the dashboard.

Need help?

Our team can help you connect EagleLabs: support@pagamerican.com