> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pagamerican.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Abandoned cart

> Fires when a checkout session is abandoned.

**Event:** `checkout.session.abandoned.v-1.0.0`

Fires when a checkout session is abandoned. This event has a **different shape** from the others: it brings the form as filled in until the moment of abandonment (`checkoutForm`) and the full query string captured on the checkout URL (`searchParams`), instead of the standard `trackingParameters` object.

<Note>
  An abandoned session is not an order, so this event has no `orderId`, `status`, `customer`, `commission`, `amounts`, or `trackingParameters`.
</Note>

## Payload

```json theme={null}
[
  {
    "event": "checkout.session.abandoned.v-1.0.0",
    "body": {
      "platform": "PagAmerican",
      "offerCode": "po9L7mKW",
      "offerName": "Cardio Balance 2 unit kit",
      "productName": "Cardio Balance",
      "checkoutForm": {
        "firstName": "Jane",
        "lastName": "Doe",
        "email": "jane.doe@example.com",
        "phone": "(555) 555-0123",
        "address1": "100 Example St",
        "address2": "",
        "city": "Philadelphia",
        "state": "PA",
        "zipcode": "19140",
        "country": "US",
        "sameBillingInfo": true
      },
      "productId": null,
      "creatorId": null,
      "fingerprint": "11d8a3ff2570a458",
      "searchParams": {
        "cid": "36868471650",
        "utm_source": "FBjLj692afdba",
        "utm_campaign": "CAMPANHA-X|120235564982140726",
        "utm_medium": "ADSET-Y|120235628702160726",
        "utm_content": "AD-Z|120235628703100726",
        "utm_term": "Instagram_Reels",
        "fbclid": "PAZXh0bgNhZW0",
        "utm_id": "120235564982140726",
        "src": "v3_a317de48-4e91-4055-83d4"
      },
      "abandonedAt": "2025-11-29T14:51:59.258Z"
    }
  }
]
```

`fingerprint` is a unique session/browser identifier, and `searchParams` returns the complete captured query string — not limited to the fixed set of [tracking parameters](/webhooks/overview#tracking-parameters).