> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pagamerican.app/llms.txt
> Use this file to discover all available pages before exploring further.

# RedRock

> Connect RedRock so your paid orders are sent to it automatically and the tracking code comes back to each order.

RedRock manufactures and ships your products. Connecting it to PagAmerican lets the platform send each paid order to RedRock on its own and bring the tracking code back to the order once RedRock ships.

Once RedRock is connected, the tracking code reaches each order as soon as RedRock ships it.

## Before you start

* **An agreement with RedRock.** RedRock sets up your store, your products and your SKUs before you start selling.
* **Your credentials.** When RedRock sets up your store, it sends you an **API User** and an **API Key**. If you don't have them yet, ask your account manager at RedRock.
* **The SKU of every item.** RedRock only accepts the SKUs it has registered for your store, so get the list from RedRock.

<Card title="Don't have a PagAmerican account yet?" icon="rocket" href="https://onboarding.pagamerican.app/onboarding" cta="Create your account" arrow horizontal>
  Sign up today, connect RedRock, and let the platform send your orders for you.
</Card>

## How to configure

<Steps>
  <Step title="Open Suppliers">
    In the PagAmerican dashboard, go to **Suppliers**. The **Supplier Dashboard** opens, with your suppliers listed under **Suppliers**.
  </Step>

  <Step title="Edit RedRock">
    Click the pencil icon on the **RedRock** row. The **Edit supplier** page opens, with **RedRock** next to the title.
  </Step>

  <Step title="Paste your credentials">
    Fill in both fields, with no spaces before or after:

    | Field | What goes in it |
    | - | - |
    | **API User** | The API User RedRock sent you |
    | **API Key** | The API Key RedRock sent you |
  </Step>

  <Step title="Save and connect">
    Click **Save & Connect**, at the bottom of the page. Back in the list, the **RedRock** row reads **Connected**. If it reads **Disconnected**, turn its switch on.
  </Step>

  <Step title="Choose RedRock on your products">
    When you create a product, choose **Red Rock** in the **Supplier** field. **The supplier cannot be changed after the product is created.**
  </Step>

  <Step title="Fill in the SKU of every offer">
    In each offer of those products, fill in the **SKU** field with the SKU RedRock registered for that item. Do the same in the offers you use as order bumps, upsells and downsells.
  </Step>
</Steps>

From then on, each paid order with a RedRock product as the main product goes to RedRock 40 minutes after the buyer's last purchase. [How fulfillment works](/suppliers/fulfillment) explains the whole path.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Error updating connection status. Please try again.">
    The switch only turns on once the credentials are saved. Click the pencil icon, fill in both fields, and click **Save & Connect**.
  </Accordion>

  <Accordion title="The order stays in In preparation">
    An order waits **40 minutes after the buyer's last purchase** before it is sent, so a recent order in **In preparation** is expected. If it stays there longer, check that:

    * the main product has **Red Rock** in its **Supplier** field
    * every offer in the order has its **SKU** filled in, exactly as RedRock registered it
    * **RedRock** reads **Connected** in **Suppliers**
  </Accordion>

  <Accordion title="The order is Sent to supplier but has no tracking code after a few days">
    Ask RedRock about the order, using the number in the **ID** column of **Orders**. The **Delayed** card on the **Supplier Dashboard** counts the orders sent more than 48 hours ago that have not shipped yet.
  </Accordion>

  <Accordion title="RedRock gave you a new API Key">
    RedRock can generate a new API Key for your store, and the old one stops working right away. Open **Suppliers**, click the pencil icon on the **RedRock** row, paste the new key in **API Key**, and click **Save & Connect**.
  </Accordion>
</AccordionGroup>

## FAQ

**Do I need to configure a webhook or a callback URL at RedRock?**
No. The tracking code reaches your orders without any setup on your side.

**How do I change the shipping address of an order?**
Contact [support](mailto:support@pagamerican.com) with the order number. The platform sends the new address to RedRock.

**What happens while RedRock is Disconnected?**
New orders for its products are not sent to RedRock. Keep it **Connected** for as long as you sell its products.

**Can I move a product from RedRock to another supplier?**
Contact [support](mailto:support@pagamerican.com). The supplier of a product cannot be changed from the dashboard.

<Card title="Need help?" icon="mail" href="mailto:support@pagamerican.com">
  Our team can help you connect RedRock: [support@pagamerican.com](mailto:support@pagamerican.com)
</Card>


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